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Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund or store credit. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If you order the wrong item/size then you would need to pay for the re-shipping cost should you require an exchange. 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. You will be informed during checkout if it is possible to ship the item you order to the chosen address.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items, the shipping options you choose and the delivery address. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Most Australian orders will be shipped using standard/express Australian post unless requested otherwise.

Please also note that the shipping rates are based on your total order. You will be shown the exact shipping cost during your checkout, but in general the shipping cost for Australian orders based on total order of:

$0 - $50: $14.80

$51 - $100: $24.15

$101 - $150: $29.95

We offer a free shipping for all orders over $150.

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